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Refund Policy

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Effective Date: 26|04|2025

At Majestic Courier LLC, customer satisfaction and service excellence are at the core of everything we do. We aim to provide reliable, timely, and professional logistics solutions. However, if an issue arises, we want you to understand our refund policies clearly.

By using our services, you agree to the terms of this Refund Policy.

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1. Service Cancellation and Refund Eligibility

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  • Pre-Dispatch Cancellations:
    If you cancel a scheduled service before your shipment has been dispatched, you may be eligible for a full or partial refund based on the circumstances and preparation work completed.

  • Post-Dispatch Cancellations:
    Once a shipment has been dispatched, cancellations are generally non-refundable. Exceptions may apply for extreme situations and will be assessed on a case-by-case basis.

  • Service Errors by Majestic Courier LLC:
    If a delivery failure occurs due to an error on our part (such as gross negligence or service non-fulfillment without valid cause), we may issue a full or partial refund or offer a credit toward a future service, at our discretion.

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2. Non-Refundable Situations

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Refunds will not be issued in the following cases:

  • Delivery delays caused by factors beyond our control, including but not limited to weather conditions, traffic delays, customs holds, or natural disasters.

  • Incorrect or incomplete shipment information provided by the customer (e.g., wrong address, missing contact info).

  • Packages deemed undeliverable due to customer absence, refusal to accept, or failure to meet delivery requirements.

  • Failure to comply with packaging or labeling guidelines resulting in damage or delays.

  • Loss or damage to shipments without proper insurance coverage, if not attributable to Majestic Courier LLC's negligence.

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3. Requesting a Refund

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To request a refund:

  • Submit a refund request in writing to [Insert Contact Email] within 7 calendar days of the original service date.

  • Include the following:

    • Your full name and company name (if applicable)

    • Contact information (phone and email)

    • Invoice or shipment number

    • Reason for the refund request

    • Any supporting documentation (photos, communications, delivery receipts)

Please note: Submitting a refund request does not guarantee approval. All refund requests are reviewed by our Customer Service and Management teams.

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4. Processing Refunds

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  • Approved refunds will be processed using the original payment method unless otherwise agreed.

  • Refunds are typically processed within 7–14 business days after approval.

  • Credits toward future services may be issued instead of cash refunds when appropriate.

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5. Modifications to This Policy

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Majestic Courier LLC reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective upon posting to our website.

We encourage customers to review this policy periodically for any updates.

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